hyperx Casino & Sportsbook Terms
When you open an account on hyperx, you enter into an agreement with us about how our platform operates, what we require from you, and what you can expect from us. These terms govern your access to our sportsbook, live-dealer tables, slot games, and all related services across our platform.
We've designed our terms to be clear and fair. They cover account creation, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, how our bonuses and promotions work, your responsibilities as a user, and how we resolve disputes. By using hyperx, you agree to these terms. If you have questions about any section, our customer support team is available to help.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Account Opening and Verification on hyperx
To use hyperx, you must create an account with us. When you sign up, we ask for your email, a secure password, and basic identity information. We require this information to comply with our regulatory obligations and to protect your account from fraud. During verification, we may ask you to upload a valid ID and confirm your phone number. This process typically takes a few minutes and allows us to confirm you are who you say you are.
You are responsible for keeping your password confidential. Do not share your hyperx login details with anyone. If you suspect unauthorised access, contact us immediately. We are not responsible for losses resulting from compromised credentials that you did not report to us. When you use hyperx from Jakarta, Surabaya, Bandung, Medan, or Semarang—or anywhere else in supported jurisdictions—your account is subject to the same verification standards.
Age and eligibility requirements
You confirm that you are of legal age to use our platform in your jurisdiction. You also confirm that you are not prohibited by law from accessing our services. We do not knowingly allow access to users in jurisdictions where online gaming is prohibited by law.
Deposits, Withdrawals, and Our Promotion Policy
How we handle your deposits on hyperx
We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Your deposit is processed by your bank or e-wallet provider and credited to your hyperx balance once it clears. We do not hold or delay deposits without cause. If a deposit fails, we are not responsible—contact your payment provider for assistance. You may only deposit funds that you own or have legal right to use. We will not accept stolen or disputed payment methods.
Withdrawal process and our commitments
To withdraw, you request funds from your hyperx balance to a payment method you've already used to deposit. We process withdrawal requests subject to standard verification windows. Most withdrawals are completed without significant delay, but we may hold a withdrawal temporarily if we need to verify your identity or investigate suspicious activity. Withdrawal limits may depend on your account age, verification status, and VIP tier. We will not withhold withdrawals arbitrarily—any hold is either for compliance reasons or as specified in our promotion terms.
Welcome offer and bonus terms
We offer a welcome bonus to new hyperx accounts on their first deposit. The bonus is credited to your balance and can be used on any game on our platform—Liga 1 betting, live blackjack, slots, esports, or any other offering. We do not advertise a fixed bonus amount; instead, the bonus is calculated based on your deposit and applicable terms at the time. The bonus may be subject to wagering requirements—this means you may need to use the bonus in actual play before withdrawing it. All promotion eligibility and wagering rules are displayed in your account when you claim the offer.
Weekly cashback and referral rewards
We credit weekly cashback to qualifying hyperx accounts every Monday, based on stakes wagered during the prior week. Cashback is calculated as a percentage of your total stakes—not your winnings. Your cashback percentage depends on your current VIP tier. Referral bonuses are credited when a friend you refer joins hyperx and meets minimum deposit requirements. Both cashback and referral bonuses are subject to verification and compliance checks. If we identify fraudulent referral activity or account manipulation, we may cancel bonuses and suspend the involved accounts.
Disputes and complaint resolution
If you believe there is an error in your account balance, a transaction, or a bonus calculation, contact our support team immediately. We will investigate and respond within a reasonable timeframe. If we cannot resolve your dispute internally, we may refer you to an independent arbitration process. We take all complaints seriously and are committed to fair resolution. Any dispute must be raised within 30 days of the event in question; claims raised after this period may not be addressable.
Responsible use and account restrictions
We expect all hyperx users to use our platform responsibly. We do not conduct or encourage excessive play. If you request account restrictions—such as a temporary pause on your account during Idul Fitri or Imlek—we will honor that request. We may also restrict accounts if we detect suspicious activity, self-harm indicators, or violation of our terms. Account restrictions are imposed to protect you and our platform.
Jurisdiction notice and service availability
hyperx operates under the laws and regulations applicable to our business. Our services are available only in jurisdictions where they are permitted by law. If you access hyperx from a jurisdiction where online gaming is prohibited, you do so at your own risk. We reserve the right to restrict or terminate access for users in prohibited jurisdictions. We are not responsible for any consequences arising from unauthorised use in restricted regions. Users must verify their own compliance with local law.
Changes to these terms
We may update these terms from time to time. Material changes will be communicated to you via email or in-app notification. Continued use of hyperx after a change indicates your acceptance of the updated terms. If you do not agree with a change, you may request account closure.