hyperx Platform Privacy Notice
This page describes what we collect when you use hyperx and how we keep that data protected. We take your privacy seriously and are transparent about our data practices. Whether you access hyperx from Jakarta, Surabaya, Bandung, Medan, or Semarang, your personal information is handled according to consistent standards across our platform.
Our privacy notice explains what information we gather during account creation, deposit and withdrawal, live betting, and gameplay. We also cover how we use third-party payment processors like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and what rights you have over your data. If you have questions about how hyperx handles your information, our support team can provide more detail.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What Data We Collect on hyperx
When you open an account on hyperx, we ask for your email address, a secure password, and basic identity details such as your full name and date of birth. During account verification, we collect identity documents (such as a national ID or passport) and may ask you to confirm your phone number. We do this to comply with regulatory requirements and to prevent fraud. We also collect information about your deposits, withdrawals, and gameplay activity on our platform.
Payment and transaction data on hyperx
When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction confirmation details from your payment provider. We do not store your full payment card or e-wallet credentials—those remain with your bank or payment provider. We keep records of deposit amounts, times, and the payment method used, along with withdrawal requests and their status. This data helps us verify your account, process payments, and detect fraudulent activity.
Gameplay and betting records
We log your activity on hyperx—which games you play, when you place bets on Liga 1, Piala AFF, or other sports, how long you use our live-dealer tables, and your winnings or losses. We use this data to calculate your cashback eligibility, track your VIP tier progression, and improve our service. Your gameplay history is kept in our systems and is accessible to our compliance and customer support teams when needed.
How We Use Your Data and Your Rights on hyperx
Our use of your information
We use your data to operate hyperx—to process your deposits and withdrawals, verify your identity, calculate bonuses and cashback, and ensure fair play. We also use it to contact you about account updates, promotion eligibility, or important security notices. Our support team may access your data when you contact us with a question or dispute. We do not sell your personal information to third parties for marketing purposes. We do share payment information with our payment processors to complete transactions.
Third-party processors and data location
Our servers may sit outside your jurisdiction, and we use international payment processors to handle transactions. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, those processors receive your transaction details as required to complete the payment. We have agreements with these processors to protect your data. We also work with hosting providers and security firms who may access your information to maintain our platform and prevent fraud.
Cookies and tracking on hyperx
We use cookies to recognize you when you return to hyperx, to keep you logged in, and to understand how you use our platform. Some cookies are necessary for security; others help us improve your experience. We do not use cookies to track you outside hyperx. You can manage cookie preferences in your browser, though some hyperx features may not work properly if you disable essential cookies.
Your rights regarding your data
You have the right to request a copy of the personal data we hold about you. You can also ask us to correct inaccurate information or request deletion of your data, subject to legal and compliance holds. If you want to exercise these rights, contact our support team. We will respond to reasonable requests within a defined timeframe. You also have the right to lodge a complaint if you believe we have mishandled your information.
Security measures we undertake
We use encryption, firewalls, and regular security audits to protect your data from unauthorised access. Our staff are trained on data protection practices. We do not guarantee absolute security—no online system is completely risk-free—but we take reasonable steps to safeguard your information. If we discover a data breach, we will notify affected users as required by law.
Changes to our privacy notice
We may update this privacy notice from time to time. We will notify you of material changes via email or in-app notice. Your continued use of hyperx after a change indicates your acceptance of the updated notice. If you do not agree with a change, you may request account closure.